Frequently Asked Questions
When and where should I buy tickets?
Box office information
For the first time ever, all of our ticketing and virtual film screening will be done online through Elevent. Therefore, ticketing is quite different than in past festival years. There are some great FAQ answers below to help you with purchasing tickets online!
The box office for all pre-festival sales will be through the riverrunfilm.com website’s film schedule or on individual film pages. During the festival, tickets can be purchased through the riverrunfilm.com website as well as at the screening venue beginning one hour before a particular film’s showtime. This year’s event will be a hybrid of outdoor, drive-in and virtual screenings and panels. We recommend you buy tickets in advance as many screenings will sell out. However, you may still purchase day-of tickets, if there are any available.
How do I access my in-person screening ticket?
If you purchase a ticket for an in-person event at the Festival, you will need to either print your order confirmation and bring it with you to the event, or you can just display your order confirmation email to the volunteers at the event space and they will check your name off of the registration list. If you want to purchase tickets at the door, you may do so as long as the film screening has not already reached capacity.
How do I access my virtual ticket?
You will receive two emails from RiverRun.
- order confirmation – this is sent at the time of purchase
- virtual access – this email is your virtual ticket and will be sent one hour before the film is available to watch, unless you purchased your ticket after the film was already publicly available, in which case, you will have received this within minutes of your first order confirmation email.
This second virtual access email also displays your 9-digit voucher code. You don’t need to enter this code to access the film on the online screening portal, but this will be required if you have Roku or Apple TV and prefer to watch the film directly on your TV (see Technical FAQ for more info).
You can also access your virtual ticket by logging into your Elevent account, which you will have already created in order to purchase your ticket. Click “view order” at the top of the page once you’ve logged in and from there you’ll see your order confirmation, voucher code, and a blue “View on RiverRun International Film Festival” button if/when the film is available to watch.
I can’t locate my virtual access email.
Search your inbox for RiverRun’s name or firstname.lastname@example.org. Remember to check your “other,” spam or junk folders.
How do I watch the film I bought a ticket to?
The second virtual access email you have or will receive includes a “view” button, which links directly to the film on RiverRun’s online screening portal. NOTE: the “view” button will only be visible and active once the film is available to watch, according to the start date and time as specified on our website.
Can I watch the movie on my TV? Is there an App for the screening portal?
If you have Roku or Apple TV, you can search for and download the Elevent TV app. Be sure to search for “Elevent TV,” including space. See the Technical FAQ link listed below for more details.
How do I know when the film is available to watch?
The date and time when the film is available is noted in your first order confirmation email. It’s also included on the RiverRun’s Virtual Search Page, which you can access by visiting https://www.goelevent.com/RiverRun/e/Search.
How long is the film available to watch?
Most films are available for 72 hours unless otherwise communicated.
NOTE: If you purchase your ticket on the last day that a film is available, be aware that the 72-hour availability period may not apply depending on how late in the day you have purchased your ticket; most films come off the screening portal at midnight on the listed end date.
Can I pause/stop the film and finish it later or rewatch the movie?
Yes, so long you do so with the 72-hour period or availability duration as noted.
I bought tickets to different films. Will multiple virtual tickets be included in the same email?
No. You will receive a different “virtual access” email including a unique voucher code for each film you purchased a ticket to.
NOTE: different films may have different start dates and times; you will receive your various “virtual access” emails accordingly and one hour before each film becomes available on the screening portal.
Can I gift my ticket to someone else by forwarding them my “virtual access” email?
Unfortunately not. Your ticket is linked to your Elevent account and is viewable on one device only. If you are interested in purchasing a ticket for someone else you can do so by visiting RiverRun’s ticketing page, checking out as a Guest, and entering the intended recipient’s email address at checkout.
And, here are in-depth technical FAQs that are very helpful as well– https://goelevent.reamaze.com/articles/virtual-events-faq
Can I still get into an in-person screening if it’s sold out?
RiverRun encourages its patrons to purchase tickets as early as possible, as many screenings sell out before the Festival even starts. In the event of a sold-out show, it is still sometimes possible to obtain a ticket by arriving at the screening venue an hour before the show starts and standing in the waitlist line. While RiverRun makes sure to extend every possible courtesy to our patrons, attending a film festival is not like attending a movie at the local multiplex. Approximately 15 minutes prior to the start of the films, if any empty seats remain, the theatre staff will begin selling tickets to the people in the waitlist line on a first-come, first-served basis. It is our objective to fill each and every seat during the festival so if seats are still empty 15 min prior to start, they will be sold to the waitlist line. To ensure that you get a seat at a screening for which you have purchased a ticket, we suggest arriving at the venue at least 45 minutes early. In the event that you purchased a ticket and are turned away because the show is sold out, RiverRun will exchange your ticket for another of equal value.
How can a virtual screening be sold out?
Some may ask how we can have a sold-out show when so many of the films are being screened virtually. We want to make sure audiences understand that just because a film screening is virtual, it doesn’t mean we have an unlimited number of tickets to sell because filmmakers want to make sure their films are protected. Many of these are brand new films, and filmmakers want to make sure they can share them more widely with other audiences as well. For our in-person events we are also limited by COVID-19 precautions or space. If you want to purchase tickets at the “door” of the event, you may do so, as long as the film screening has not already reached capacity.
So, because there are a limited amount of tickets available for all of the screenings, please make sure and get your tickets early!
What is geoblocking?
Again, because of limitations with availability of various films, some of the virtual screenings will only be available to patrons in the United States or, for some, only residents of North Carolina. Each of these films will be clearly marked so you will know before you buy a ticket.
In-Person Screening Venues & Parking Information
Marketplace Cinemas (Drive-In)
2095 Peters Creek Parkway
- For the screenings at the Marketplace Drive-In, you will enter directly off Peters Creek and then go all the way to the back of the parking lot where you will be met by a RiverRun volunteer who will either check your ticket or will assist you in purchasing a ticket. You will then be assisted in finding your specific parking location. The spots will be given a first-come, first-served basis, so get there early to get your spot! Also, there will be bathrooms located inside the building and drinks, candy, frozen desserts, and popcorn are all available for purchase inside the building at the concessions stand.
SECCA (Outdoor screenings)
750 Marguerite Drive
- This year, our screenings at SECCA will take place outdoors down by the lake behind the house. You will want to park at the far side of the parking lot from where you enter. We will have signage and volunteers to assist you. You will then take the pathway to the right of the main house down towards the lake. You will need to bring your own chairs or blankets for the screening. SECCA will have drinks and snacks available for purchase and the bathrooms inside the building will be available as well. At this point, due to the state COVID-19 restrictions, we are limited to audiences of 50 people. So make sure to get your tickets early!
Kilpatrick, Townsend & Stockton LLP (Outdoor screening)
1001 West 4th Street
- We are doing a one-time outdoor screening in the parking lot of Kilpatrick, Townsend & Stockton LLP thanks to their generous sponsorship. For this screening, you should enter the parking lot either via the two entrances on 4th Street. We will have volunteers available to help point you in the right direction. You will need to bring your own chairs or blankets for the screening. There will not be bathrooms or concessions available, but you are welcome to bring your own food and drinks. At this point, due to the state COVID-19 restrictions, we are limited to audiences of 50 people. So make sure to get your tickets early!
The Ramkat (Outdoor Screening)
170 West 9th Street
- We will be using the parking lot of this wonderful downtown venue for an outdoor screening. Bring your own chairs or blankets. Bathrooms will be available inside the building. Due to State of NC COVID-19 restrictions, capacity is limited to 125. Drinks will be available from the Gas Hill Lounge.
Bailey Park (Outdoor Screenings)
445 Patterson Ave.
- We will be holding several outdoor screenings at Bailey Park this year. Guests should enter from the Patterson Avenue side, across the street from the entrance to Alma Mexicana. We will have volunteers available to help point you in the right direction. You will need to bring your own chairs or blankets for the screening. There are bathrooms on site. Limited street parking is available, and there are several public parking decks within a few blocks of the park. At this point, due to the state COVID-19 restrictions, we are limited to audiences of 50 people.
The Winston Cup Museum (Outdoor Screening)
1355 N Martin Luther King Jr. Dr.
- We will be using their outdoor space in front of the museum. The entrance and parking will be available on 9th Street. Bring your own chairs or blankets. Bathrooms will be available inside Radar Brewing Company. Radar also will be providing drinks to patrons for purchase and there will be a food truck on the premises as well. Due to State of NC COVID-19 restrictions, capacity is limited to 100.
RED Cinemas (Outdoor Screening)
1305 Battleground Ave., Greensboro, NC 27408
- Outdoor screening will be in the parking lot of RED Cinemas. Bring your own chairs or blankets. Bathrooms will be available inside the building. Due to State of NC COVID-19 restrictions, capacity is limited to 150
What is RiverRun’s film rating system?
RiverRun is committed to bringing you outstanding independent films, not in wide release. Therefore, most of the films we show are not yet rated by the Motion Picture Association of America (MPAA). So in an effort to help you choose great films for yourself and your family, we have included content ratings –either our own or the MPAA’s when available – for each program in this brochure. Our rating system includes three categories:
- MT (Mature) – Significant mature content.
- TN (Teen+) – May have some mature content.
- FM (Family Friendly) – Suitable for children as young as 8-12.
What else happens at the festival besides film screenings?
Along with the screenings of films from around the world, RiverRun has planned many special events, including panels and public parties throughout the Festival. Please visit our Events page for all the details about the 2021 Festival’s panels, presentations and parties.
What is Films with Class?
Film With Class is RiverRun’s education outreach initiative. In addition to our regular programming, RiverRun presents free public screenings to students and participating schools throughout the year and during the run of the Festival. Please visit our full Films With Class page for more information.
Who attends the RiverRun International Film Festival?
RiverRun attracts people from all over the United States and from all around the world. Each year we invite the filmmakers and industry veterans to come and spend a few days in Winston-Salem discussing their film with the audiences. Also, every year the festival presents an award to a filmmaker or performer whose body of work represents the very highest levels of artistic achievement. Recent Master of Cinema and Emerging Master honorees and special guests have included: Richard Benjamin (2019), Paula Prentiss (2019), Mike Medavoy (2019), Chuck Workman (2018), Piper Laurie (2018), Rosemary Harris (2018), Jane Alexander (2017), Celia Weston (2017), Stanley Nelson (2015), Debra Granik (2014), Melanie Lynskey (2014), David Oyelowo (2012), Ava Duvernay (2012), Paul Schneider (2012) Michael Shannon (2011), Andie MacDowell (2010), David Gordon Green (2010), Peter Bogdanovich (2010), Ramin Bahrani (2009), Bill Pullman (2008), Pam Grier (2008), Ned Beatty (2006), Cliff Robertson (2005) and Sissy Spacek (2004).
Where is RiverRun merchandise sold and what are my options?
RiverRun merchandise will be sold within the Festival Headquarters Lobby (Milton Rhodes Center for the Arts – 251 N. Spruce Street). Merchandise point of sales will accept cash and all major credit cards.
Where should I stay if I’m from out of town?
RiverRun offers a getaway package which includes ticket passes redeemable for film screenings, concierge service, dining gift card, and other amenities to enjoy all that Winston-Salem has to offer. The hotel is conveniently located with easy access to Winston-Salem’s many sights, including Old Salem, Reynolda Village, and the vibrant Arts District in downtown Winston-Salem.ant Arts District in downtown Winston-Salem.